We have been ordering from Grande Pizza in Sunrise for years now, an average of twice a month. Since I am not a huge pizza fan, our orders are usually a pizza and a pasta dish - sometimes an appetizer also. So our order is always over $50.00. On Friday, May 8th we ordered a 14" pie and Chicken Marsala. The Chicken Marsala is $19.50 - and I always get pasta with garlic and olive oil, which is an extra charge. I have never been so disappointed in a meal. The Chicken Marsala consisted of two scrawny pieces of chicken, that put together barely made on piece. I called Grande Pizza to register my displeasure - the response I got is that the cost of chicken has gone up and they have not raised their prices. This is a very poor excuse. I would much rather pay a few dollars more for a quality meal than $19.50 for sub par chicken. We will never order from this store again.
One of the more consistent and authentic feeling "pizza places". While I haven't actually sat down inside, I've picked up and ordered delivery a bunch and it's always good. Nothing mind blowing but the value is there at the price point. Also: the arancini is a must if you've never had it.
The interior is clean and appears to have been updated recently. The Greek salad came with iceberg lettuce for $13. if I had known in advance I would not have ordered it. It was poor at best. The pizza was just ok at $24 for a 16 inch with 2 toppings. 4 12oz draft beers $6 each . Ouch. Overpriced, mediocre food. No thanks !
Taste ok Cost vs taste satisfaction a big negative Customer satisfaction a negative Total value 0 Almost no toppings on pie, not even the veggies. Unbelievable how little toppings there are. The quality is not there. Would not honor $5.00 off coupon when using cash as we "only" spent $49.25 before taxes instead of $50.00. Only 75 cents will cost a lot more in lost business, just from me. We've been ordering pies from here for years. Time to remove them from phone contacts and find one of the 500 other pizza joints to use. UPDATE; I have noticed that the owner does respond to complaints but always the same thing. He never offers to refund or give a credit, he always says he is sorry and "will address with staff". But never accepts responsibility, just throws the blame on his staff. We have since ordered from another type of restaurant and they made a mistake on one of the dishes and when we called they IMMEDIATELY admitted the problem was theirs and gave us a credit. Smart move for them as they know we will spend more then the credit for the one dish because we order for 2+ people each time. This was our first time using this place but it will not be the last. They will probably get the money we would have spent at Grande.
Great service and the stromboli special was excellent. Went out of their way to make us feel safe and taken care of. Highly recommend!
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